Customer Service

Individual Pieces, Personal Service

Stress free, seamless and simple; that’s the way online shopping should be and that’s what we at Strazzia strive to achieve for you. For us, this means providing you with customer service that’s not just great, but truly individual.

Every aspect of our service is tailored to you, your needs and your requirements. We make sure that you have a single point of contact throughout your shopping experience, that your selections are made to order and that your items are expertly delivered, so you don’t need to worry about a thing.

Your Personal Shop Assistant

We assign you a personal shop assistant, one named individual who’s there from order to delivery and beyond, ensuring that your experience is seamless and that your order is completed to your satisfaction.

Expert Delivery Included

We understand that every detail counts, which is why your furniture is delivered by specialists at a time convenient to you. They can also remove any existing sofas and set up the new one exactly where you want it. This is all included in the service at no extra cost.

Items Made to Order

Every item you order is made specifically for you by the Italian manufacturer. We manage this process for you, making sure that everything runs smoothly and on time. We’ll also keep you updated at each and every stage.

Quality Assured

Before an item can appear in our collection, it is carefully inspected, assessed and reviewed by our team in Italy. Only items of the best quality and design are selected, so you can be sure that every single item in our range is of the highest standard.